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Bill Pay FAQs

Q How do I actually use the Bill Pay System? How does Bill Pay work?
A Step-by-step instructions can be accessed by pressing the help button within Bill Pay.

Q How long does it take to set up a new payee in the Bill Pay system?
A Once you have entered a new payee into the Bill Pay System, it takes up to two business days to set up the payee to receive payments.

Q Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?
A Yes. You may enter a payment to your new payee immediately; however, the payment will not actually be made until the payee is set up. Any payments made to the payee before the payee is added to the system may be delayed in reaching the payee by approximately two business days.

Q After I make a bill payment, how long does it take for the money to be debited from my account?
A The money will be debited electronically from your account within 1-2 business days following the payment date. If you make a payment on Monday, the money may be debited from your account as soon as Tuesday, or on Wednesday of the same week. Funds must be available in your Bill Pay account on the scheduled payment date.

Q How long does it take for a payment to reach the payee?
A A payment that generates an electronic payment will credit the payee's account within 1-3 business days. A paper check will take up to 5 business days. You should schedule a payment to a new Payee at least ten (10) Business Days before any payment due date, to allow us time to set up the Payee and verify information about your account with the Payee.

Q I set up a bill payment and the money was deducted from my account the following day. Does that mean that the payment has been received?
A No. It only indicates that the money was debited from your account. You may wish to check with the payee to see if payment has been received.

Q Do Bill Pay transactions have transaction amount limits?
A Yes. The Bill Pay transaction limits are:

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