Online Banking FAQs
Q How do I apply for Online Banking?
A You may apply for Central Bank's Personal Online Banking at any branch location, or you may apply online.
Q How do I access Online Banking?
A After you register your Password and receive your User ID, you may log on from our home page at https://www.centralbk.com. When using Online Banking for the first time, you will be prompted to change the User ID that was issued by the bank. If you signed up for Bill Pay, you will be notified by E-mail once it has been activated.
Q How frequently is my Central Bank information updated?
A Your account balance information is current, unless the host system is offline. In that case, you would see your balance as of the close of the previous business day.
Certain types of transactions are current in your account history, including:
- Telephone transfers
- PIN-based bank card transactions
- Same-day transfers processed through Online Banking (excluding transfers to loan payments).
- ACH transactions, including many direct deposits and automatic electronic debits.
Your account history information is updated nightly to reflect other account activity up to the close of business, including deposits, withdrawals, and transfers processed at the bank.
Q Can I review my transactions at any time?
A Yes, with Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q Why does my account show both an account balance, and an available balance?
A Your account balance indicates the ledger balance in your account.
Your available balance includes your account balance,
- plus your unused Overdraft Protection balance,
- plus your unused Bounce ProtectionSM balance,
- plus deposited cash,
- minus unposted Point of Sale (POS) transactions,
- minus unposted pre-authorized debits,
- minus uncollected funds from deposited checks,
- minus uncollected funds from checks cashed against your account.
Q Can I transfer funds between my Central Bank accounts online?
A You can transfer funds between any of your accounts that have been set up for Online Banking.
You have two choices for setting up an online transfer:
- Transfers: for same-day transfers
When initiating an online transfer to make a loan payment, please allow one additional day for processing. For example, if you initiate a transfer from your checking account to your Central Bank mortgage loan today, the transfer will not be completed, and your loan payment will not be credited, until the following business day.
- Schedule Transfers: for setting up future-dated one-time or recurring transfers.
Federal regulations restrict the number of pre-authorized transfers (including Online Banking transfers), as follows:
- Statement savings account. You can make no more than a total of six transfers per statement period by pre-authorized or automatic transfer, telephone, or Online Banking.
- Money Market account. You can make no more than a total of six transfers per statement period by check, pre-authorized or automatic transfer, telephone, or Online Banking, and no more than three of these may be by check or draft.
Passbook accounts and Certificates of Deposit are not eligible for online transfers.
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