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Online Banking Security FAQs

Q I'm concerned about security. How does Central Bank help protect my accounts online?
A Security features that are built into the Online Banking system include:

• Automatic timeout: your Online Banking session will timeout after 5 minutes. You may choose a different time period through User Options.
• Password: you choose your own password when you register online as a first time user.
• Enhanced Login Security: added security to prevent unauthorized access to your Online Banking information.
• Lockout: in order to help prevent unauthorized access, an account is locked from online access after 5 unsuccessful logon attempts.
• Sign Off button: you should always end each Online Banking session using the Sign Off button.

Q What can I do to help keep my account secure?
A Here are some steps that can help provide online security for your account:

• Do not share your Online Banking password with anyone.
• Change your password often.
• A Central Bank employee will never need to know your password, and you should never furnish it to someone claiming to represent Central Bank.
• You should always exit from Online Banking as soon as you finish your Online Banking session. Never walk away from your computer with your account information on the screen. You should click the "Sign Off" button, which will clear your information from the browser and not simply close the browser window.
• After five unsuccessful logon attempts (incorrect password and/or User ID), you will be locked out of Online Banking.

Q What if I forget my password? How do I get a new one?
If my account is locked, how can I regain access to Online Banking?
A You may be able to reset your password online using our Online Banking Password Reset form. In order for you to be able to do so, you will need to know the answers to your Forgotten Password Verification information, which you chose either at the time you registered your original Online Banking Password, or as you submitted the information through the Online Banking "User Options" screen.

Q What if I want to change my password?
A If you would like to change your password, once you enter Online Banking, choose "User Options" to select a new password. For security purposes, it is recommended that you change your passwords on a regular basis.

Q My password does not work. What do I do?
A If you know your password, make sure to check your CAPS LOCK key. Passwords are case-sensitive, so make sure that you enter it EXACTLY as you did when you registered online as a first time user. Make sure that your User ID is entered correctly. If you are still unable to access Online Banking, please contact the Online Banking Center at (617) 629-4351 or (617) 629-4383.

Central Bank is a SUM^SM Program member. Click the SUM logo for participating SUM ATM locations that are available to cardholders of SUM members surcharge-free.

Equal Housing Lender - Member FDIC - Member SIF This is a private computer system which is restricted to authorized individuals. Actual or attempted unauthorized use of this computer system will result in criminal and/or civil prosecution. We reserve the rights to view, monitor and record activity on the system without notice or permission. Any information obtained by monitoring, reviewing or recording is subject to review by law enforcement organizations in connection with the investigation or prosecution of possible criminal activity on the system. Please exit the system immediately if you are not an authorized user of this system or do not consent to continued monitoring. ©2004 Central Bank. All rights reserved.

Central Bank   ·   399 Highland Avenue, Somerville, Massachusetts 02144   ·   617-628-4000   ·   www.centralbk.com