Lost or Stolen ATM Card or Debit MasterCard® Procedures
Debit Card
If your debit card has been lost or stolen, please telephone or visit your local Central Bank branch office, or you may call our main office at (617) 628-4000, during business hours.
Or you may call our 24-hour Telephone Banking System at (617) 629-4321. To report a lost or stolen debit card on the Telephone Banking System, please have the following information available:
- Your 16-digit debit card number
- Your 11-digit primary checking account number
Please follow the prompts, as follows:
- Press "1" for English, or "2" for Spanish
- Press "6" to activate a debit card or report one lost or stolen
- Press "2" to report your card lost or stolen
- Press "1" if you know the card number you need to cancel
- Enter your 16-digit debit card number, followed by the pound key (#)
- Enter your 11-digit primary checking account number, followed by the pound key (#)
- Please hold and await system verification.
To reorder a new card, please contact your local branch office.
ATM Card
If your ATM card has been lost or stolen, please telephone or visit your local Central Bank branch office, or you may call our main office at (617) 628-4000, during business hours.
To reorder a new card, please contact your local branch office.
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